E-commerce the channel your checkout cannot live without.
Order confirmations, delivery alerts, COD verification OTP and abandoned cart recovery — built on a 99.9% uptime API.
- Order confirmation SMS — Fires the moment payment succeeds — order ID, total, expected delivery.
- Dispatch & tracking — Courier name, AWB number and tracking link in one SMS.
- Out-for-delivery alerts — Same-day OFD SMS with delivery agent's phone number.
- COD verification OTP — Reduce fake COD orders by 70%+ with mandatory OTP confirmation.
- Abandoned cart recovery — Auto-trigger SMS 1h, 6h and 24h after cart abandonment.
E-commerce brands use Bulk SMS for order confirmation, dispatch and out-for-delivery alerts, COD verification OTP, return status updates and abandoned cart recovery. Pacewalk's REST API plugs into Shopify, WooCommerce, Magento and custom stacks in minutes with sub-second OTP delivery.
How e-commerce use Bulk SMS every week.
Real campaigns Pacewalk runs for e-commerce across India — built around what actually moves the needle.
Order confirmation SMS
Fires the moment payment succeeds — order ID, total, expected delivery.
Dispatch & tracking
Courier name, AWB number and tracking link in one SMS.
Out-for-delivery alerts
Same-day OFD SMS with delivery agent's phone number.
COD verification OTP
Reduce fake COD orders by 70%+ with mandatory OTP confirmation.
Abandoned cart recovery
Auto-trigger SMS 1h, 6h and 24h after cart abandonment.
Return & refund status
RTO scheduled, pickup done, refund initiated — every status auto-SMS.
Review & rating requests
Post-delivery SMS asking for a star rating with a short link.
Re-engagement campaigns
Win back 60-day inactive buyers with personalised category SMS.
Why Bulk SMS still wins for e-commerce.
Read within 3 minutes — no app, no internet needed.
From smartphones to ₹999 keypad handsets.
Reaches the inbox even when emails bounce.
Send lakhs of messages in minutes from a single panel.
Promotional, transactional & OTP routes.
Pick the route that matches your message — Pacewalk handles DLT, sender ID and templates for your e-commerce use cases.
Promotional SMS
- Flash sale & festive campaign blasts
- Abandoned cart recovery SMS
- Category-specific offer drops
- 60/90-day inactive buyer win-back
- Loyalty & coin reward campaigns
Transactional SMS
- Order placed and payment success SMS
- Dispatch, OFD and delivery confirmation
- Return pickup and refund status
- Replacement order and reshipment alerts
- Subscription renewal reminders
OTP & Alert SMS
- COD order verification OTP
- Login / sign-up OTP
- Address change & two-factor OTP
- Razorpay/UPI fallback OTP
What e-commerce get with Pacewalk SMS.
Drop-in app with order, shipping and cart-recovery flows pre-wired.
99.9% uptime on dedicated OTP routes — checkout drop-off goes down.
Bi-directional integration — receive delivery reports back into your CRM.
If SMS fails, auto-fall back to WhatsApp template for free reach.
Different sender IDs for each brand or store under one account.
1 lakh SMS at 18 paise — predictable cost per order.
Get a free Bulk SMS plan tailored for your e-commerce.
Share your numbers and your use case — we will recommend the right route, DLT templates, and pricing within one working hour.
Get a free quote
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Bulk SMS for e-commerce across India.
Local panel, local support, local sender IDs. Choose your city below or call us — we cover the entire Tricity, Punjab and pan-India.
Pair SMS with the rest of your growth stack.
Main hub — pricing, API, plans, demo.
WhatsApp campaigns with templates and chatbots.
IVR voice broadcasts to thousands of numbers.
Drip emails, newsletters, transactional mail.
Smart vCards to share over SMS or WhatsApp.
All mobile channels in one playbook.
Common questions about e-commerce SMS.
Ready to power your e-commerce with SMS?
Get your account live the same day. 12+ years of Pacewalk experience behind every campaign.