Terms

Terms & Conditions of Services

Digital Marketing / Social Media Marketing

  • All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
  • No refunds will be given in any circumstances.
  • The minimum recommended period is 6-10 months for visible/effective results.
  • The videos in the above packages do not include any production/2D or 3D Characters. If the client has any such requirement, their charge will be extra.
  • Pacewalk does not take guaranteed leads or sales as these are marketing activities. Also, I would not be responsible for following up on any queries on any medium, i.e. Facebook/Instagram/LinkedIn/Emails, etc.
  • The client must arrange all the approvals over mail/Whatsapp.

Website Design or Develpment

  • All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
  • Service will be activated only upon confirmed receipt of payment.
  • The client will provide content, logo, and size specifications.
  • The design will be Delivered in 24-48 Hours.
  • Any modifications required after finalizing the design (size, content, picture) will incur an additional charge of Rs. 300
  • Clients are not permitted to use unapproved designs. Unauthorized use will be treated as approval of the design.
  • Our signature “Designed by Pacewalk” will be included on every design.
  • We will retain stored designs for a period of 1 year.
  • No refunds will be provided under any circumstances.

Graphic Designing Terms & Conditions

  • All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
  • Service will be activated only upon confirmed receipt of payment.
  • The work will be completed within 1 to 2 weeks.
  • All services and support for the first 3 months are included in the package.
  • Customers will bear the costs for paid themes, plugins, or additional features.
  • After 3 months, AMC charges of 4,999/- per year will apply. (optional )
  • Domain and hosting will be renewed after 1 year at a cost of 4,499/-.

Logo Designing

  • All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
  • Service will be activated only upon confirmed receipt of payment.
  • No refunds will be provided under any circumstances.
  • We will retain stored designs for a period of 1 year.
  • The validity of the Digital/NFC business card is one year.

Bulk SMS

  • Payment will be 100% in advance & 18% GST will be applicable.
  • Service will be activated only on confirmed receipt of payment.
  • All Payments to be made in favor of PACEWALK.
  • DLT (Distributed Ledger Technology) registration must be completed prior to sending SMS to any users in India.
  • No refunds will be given for unused credits.

Whatsapp Bulk SMS

  • All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
  • Service will be activated only upon confirmed receipt of payment.
  • No refunds will be provided for unused credits.

Key Features:-

  • The service provides virtual numbers for sending WhatsApp SMS.
  • Demos for quantities under 10 will be delivered within 3 seconds, while quantities above 10 may take 3-4 hours.
  • Each WhatsApp SMS can contain up to 1,500 characters.
  • Each single WhatsApp SMS can include up to 4 photos (1 MB each), 1 video (3 MB), and 1 PDF (1 MB).
  • We guarantee the delivery of all sent messages.
  • You will receive detailed reports providing information on message delivery status.
  • The service operates from Monday to Saturday, between 10 AM to 6 PM. Sundays are off.

BULK VOICE CALLS

  • All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
  • Service will be activated only upon confirmed receipt of payment.
  • No refunds will be provided for unused credits.
  • The customer should provide voice clips.

Key Features:-

  • Delivery: Supports both DND (Do-Not-Disturb) and Non-DND numbers.
  • Sender ID: Requires a 10-digit mobile number for sender identification.
  • Sending Time: Messages can be sent between 9 AM to 9 PM.
  • Voice Clip Format: Supports MP3 format for voice clips.
  • Credit Charge: A 30-second voice clip will be charged as 1 credit.
  • Charges for Answered Calls: Charges apply only for successfully answered calls.
  • Instant Non-Delivery Refund: Provides an instant refund for undelivered messages.
  • Extension Facility: Offers free extension facility for messages.
  • Auto Approval for Voice Attachments: Voice attachments are automatically approved for sending.
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