Terms & Conditions of Services
Digital Marketing / Social Media Marketing
- All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
- No refunds will be given in any circumstances.
- The minimum recommended period is 6-10 months for visible/effective results.
- The videos in the above packages do not include any production/2D or 3D Characters. If the client has any such requirement, their charge will be extra.
- Pacewalk does not take guaranteed leads or sales as these are marketing activities. Also, I would not be responsible for following up on any queries on any medium, i.e. Facebook/Instagram/LinkedIn/Emails, etc.
- The client must arrange all the approvals over mail/Whatsapp.
Website Design or Develpment
- All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
- Service will be activated only upon confirmed receipt of payment.
- The client will provide content, logo, and size specifications.
- The design will be Delivered in 24-48 Hours.
- Any modifications required after finalizing the design (size, content, picture) will incur an additional charge of Rs. 300
- Clients are not permitted to use unapproved designs. Unauthorized use will be treated as approval of the design.
- Our signature “Designed by Pacewalk” will be included on every design.
- We will retain stored designs for a period of 1 year.
- No refunds will be provided under any circumstances.
Graphic Designing Terms & Conditions
- All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
- Service will be activated only upon confirmed receipt of payment.
- The work will be completed within 1 to 2 weeks.
- All services and support for the first 3 months are included in the package.
- Customers will bear the costs for paid themes, plugins, or additional features.
- After 3 months, AMC charges of 4,999/- per year will apply. (optional )
- Domain and hosting will be renewed after 1 year at a cost of 4,499/-.
Logo Designing
- All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
- Service will be activated only upon confirmed receipt of payment.
- No refunds will be provided under any circumstances.
- We will retain stored designs for a period of 1 year.
- The validity of the Digital/NFC business card is one year.
Bulk SMS
- Payment will be 100% in advance & 18% GST will be applicable.
- Service will be activated only on confirmed receipt of payment.
- All Payments to be made in favor of PACEWALK.
- DLT (Distributed Ledger Technology) registration must be completed prior to sending SMS to any users in India.
- No refunds will be given for unused credits.
Whatsapp Bulk SMS
- All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
- Service will be activated only upon confirmed receipt of payment.
- No refunds will be provided for unused credits.
Key Features:-
- The service provides virtual numbers for sending WhatsApp SMS.
- Demos for quantities under 10 will be delivered within 3 seconds, while quantities above 10 may take 3-4 hours.
- Each WhatsApp SMS can contain up to 1,500 characters.
- Each single WhatsApp SMS can include up to 4 photos (1 MB each), 1 video (3 MB), and 1 PDF (1 MB).
- We guarantee the delivery of all sent messages.
- You will receive detailed reports providing information on message delivery status.
- The service operates from Monday to Saturday, between 10 AM to 6 PM. Sundays are off.
BULK VOICE CALLS
- All payments should be made in favor of PACEWALK Pvt. Ltd., and 18% GST will be applicable.
- Service will be activated only upon confirmed receipt of payment.
- No refunds will be provided for unused credits.
- The customer should provide voice clips.
Key Features:-
- Delivery: Supports both DND (Do-Not-Disturb) and Non-DND numbers.
- Sender ID: Requires a 10-digit mobile number for sender identification.
- Sending Time: Messages can be sent between 9 AM to 9 PM.
- Voice Clip Format: Supports MP3 format for voice clips.
- Credit Charge: A 30-second voice clip will be charged as 1 credit.
- Charges for Answered Calls: Charges apply only for successfully answered calls.
- Instant Non-Delivery Refund: Provides an instant refund for undelivered messages.
- Extension Facility: Offers free extension facility for messages.
- Auto Approval for Voice Attachments: Voice attachments are automatically approved for sending.